FAQ
Essential Travel Information
Frequently asked questions to help you prepare for your Namibia self-drive adventure with confidence.
Is a 4X4 really necessary in Namibia?
Yes, a 4x4 is strongly recommended for driving in Namibia. Around 90% of the country's roads are gravel, and while you won't engage the 4x4 function on every route, the high ground clearance and all-terrain tyres make the drive noticeably more comfortable and far better suited to these surfaces. Smaller cars frequently pick up underbody damage on gravel roads, and that damage is not covered by any car rental company in Namibia. A properly equipped 4x4 protects both your trip and your peace of mind.
Are kilometers unlimited?
Yes, all our rentals include unlimited kilometres, so you can explore Namibia freely with no distance caps or extra mileage charges.
WHAT IS THE MINIMUM AGE TO RENT YOUR VEHICLES?
Under Namibian law, the minimum driving age is 18, so to rent a vehicle from us you must be at least 18 years old and have held a valid driver's licence for more than one year. This applies to all drivers across our 4x4 and camping fleet.
WILL ANY MONEY BE BLOCKED ON MY CREDIT CARD?
No, we do not block any funds on your credit card. On arrival at our Windhoek office, we deduct the rental amount only if it has not been paid in advance. For your chosen Excess Option and the exclusions listed in our Terms and Conditions, we simply take a card imprint as security. When the vehicle is returned without damage, your copy of that imprint is handed back to you.
IS THE COMPLIMENTARY AIRPORT TRANSFER STILL VALID IF WE ARRIVE A DAY BEFORE THE RENTAL PICK UP DATE OR IF WE LEAVE A DAY AFTER WE RETURN THE VEHICLE?
Yes, the complimentary airport transfer still applies. We will collect you from Hosea Kutako International Airport and take you to your guesthouse, then transfer you to our office the following day for collection. This is all included in your rental price. Please note that only ONE transfer from the airport to Windhoek, and only ONE transfer from Windhoek to the airport, is permitted per rental.
HOW DO I KNOW SOMEONE WILL PICK ME UP AT THE AIRPORT?
Once you confirm your booking and send us your arrival details, we immediately schedule your complimentary airport transfer. Your pick-up at Hosea Kutako International Airport is arranged automatically, so there is no need to confirm beforehand or email us to check whether someone will be there. We have your arrival covered.
WHAT DOES YOUR "BEDDING" INCLUDE?"
Our bedding includes one sleeping bag, one mattress and one pillow.
WHAT IS INCLUDED WITH THE CAMPING EQUIPMENT?
Please take a look at our CAMPING LIST HERE!
HOW DOES THE VEHICLE COLLECTION PROCESS WORK AND HOW LONG DOES IT USUALLY TAKE?
Our vehicle collection process usually takes between 45 and 90 minutes, depending on your experience level and how many questions you have. It includes a detailed walkthrough of the rental contract, the vehicle and all its functions such as the 4x4 system, and a full demonstration of the camping equipment, so you leave our office confident and ready for the road.
HOW LONG DOES IT USUALLY TAKE TO GET FROM THE AIRPORT TO YOUR OFFICE?
It is approximately a 45 minute drive from Hosea Kutako International Airport to our office in Windhoek.
WHAT ARE THE REQUIREMENTS FOR MY DRIVER'S LICENSE AND DO I NEED AN INTERNATIONAL DRIVER'S LICENSE?
If your driver's licence is printed in English and shows a photo of you, you will not need an international driver's licence to rent and drive with us. If your licence does not meet both of these requirements, you will need an International Driving Permit (IDP) alongside your original licence. We recommend carrying both documents with you for the full rental period.
DO I REALLY NEED TO RENT A SATELLITE PHONE?
A satellite phone is only worth renting or buying if you plan to travel into Southern Africa's most remote areas. Namibia has roughly 90% mobile coverage, including most common tourist and travel routes, so a satellite phone is not necessary for the majority of trips. For everyday connectivity, we recommend buying a local prepaid SIM card from MTC, Namibia's main mobile network.
WHICH COUNTRIES ARE WE ALLOWED TO ENTER WITH OUR RENTAL VEHICLE?
You are allowed to travel to the following countries with your rental:
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- Botswana
- South Africa
- Zimbabwe
- Zambia
- Angola (upon request)
- Mozambique
- Malawi
- Swasiland
- Leshoto
DO YOUR TERMS & CONDITIONS APPLY IN OTHER COUNTRIES AS WELL?
Yes, our T's & C's apply in all neighboring countries except for Angola, Mozambique, Malawi, Swaziland and Lesotho.
HOW IS THE FRIDGE POWERED? IS IT POWERED BY THE CAR BATTERY?
The fridge is powered in two ways:
While driving: the fridge runs off the car battery. You do not need to worry about the battery draining or the vehicle failing to start, as the fridge only draws power while you are on the move.
While camping: the fridge is powered through a long, convenient cable we supply, which plugs into the power source at your campsite. This means you can rely on uninterrupted cooling throughout your adventure with no battery concerns.
DOES THE ROOFTOP TENT HAVE A MOSQUITO NET?
Yes, all our rooftop tents are equipped with a mosquito net.