Question 1

IS A 4X4 REALLY NECESSARY IN NAMIBIA?

Accepted Answer

Yes, it is highly recommended to drive a 4x4 vehicle whilst in Namibia. 90% of the roads you drive on are gravel roads. Although you won't use the 4x4 feature on all roads, the 4x4 vehicle will definitely make the journey more comfortable due to the high ground clearance and all-terrain tires that are fitted to the vehicle. Smaller cars tend to have underbody damage every time they drive on a gravel road and this is not covered by any car rental company in Namibia.

Question 2

ARE KILOMETERS UNLIMITED?

Accepted Answer

Yes! All our rentals have unlimited kilometers.

Question 3

WHAT IS THE MINIMUM AGE TO RENT YOUR VEHICLES?

Accepted Answer

The Namibian law states that you have to be at least 18 years of age to drive, therefore, in order to rent a vehicle from us, you must be at least 18 years old and you must have had your driver's license for more than one year.

Question 4

WILL ANY MONEY BE BLOCKED ON MY CREDIT CARD?

Accepted Answer

No, we will not block any money. Upon your arrival at our office, we will deduct the rental amount if it has not been paid upfront. For the Excess Option chosen and all exclusions on the Terms & Conditions, we will only take an imprint of your card for surety. When the car is returned to us without any damage on it, we will give you back your copy of the taken imprint.

Question 5

IS THE COMPLIMENTARY AIRPORT TRANSFER STILL VALID IF WE ARRIVE A DAY BEFORE THE RENTAL PICK UP DATE OR IF WE LEAVE A DAY AFTER WE RETURN THE VEHICLE?

Accepted Answer

Yes, we will then transfer you from the airport to your guesthouse (or our guesthouse linked here)(undefined) and then transfer you to our office on the next day. This is all included in the rental price. Please note that only ONE transfer from the airport to Windhoek and only ONE transfer from Windhoek to the airport is permitted per rental. 
 
Also visit our MORE (javascript:void(0))page to see how you'll benefit from renting with us :)

Question 6

HOW DO I KNOW SOMEONE WILL PICK ME UP AT THE AIRPORT?

Accepted Answer

Seeing that you send us your arrival details once confirming the booking, we will then immediately schedule your complimentary airport transfer and you do not have to confirm beforehand or email us asking whether or not someone will pick you up at the airport.

Question 7

WHAT DOES YOUR "BEDDING" INCLUDE?"

Accepted Answer

Our bedding includes one sleeping bag and one pillow.

Question 8

WHAT IS INCLUDED WITH THE CAMPING EQUIPMENT?

Accepted Answer

Please take a look at our CAMPING LIST H(undefined)ERE!(undefined)(undefined)

Question 9

HOW DOES THE VEHICLE COLLECTION PROCESS WORK AND HOW LONG DOES IT USUALLY TAKE?

Accepted Answer

Our vehicle collection procedure usually take anywhere from 45 - 90 minutes, depending on your experience level as well as the amount of questions you may have. The procedure includes a detailed explanation of the contract, the vehicle and all it's functions (e.g. 4x4) as well as the camping equipment.

Question 10

HOW LONG DOES IT USUALLY TAKE TO GET FROM THE AIRPORT TO YOUR OFFICE?

Accepted Answer

It's approximately a 45 minute drive from WDH airport.

Question 11

WHAT ARE THE REQUIREMENTS FOR MY DRIVER'S LICENSE AND DO I NEED AN INTERNATIONAL DRIVER'S LICENSE?

Accepted Answer

If you're driver's license is in english and has a photo of you on it, you will not require an international's driver's license. If your driver's license does not meet the beforementioned requirements, you will need an international driver's license.

Question 12

DO I REALLY NEED TO RENT A SATELLITE PHONE?

Accepted Answer

We would only recommend renting/buying a satellite phone if you are planning on travelling to southern africa's most remote areas. Namibia has approximately 90% cell coverage and has cell coverage on most common touristic and travel routes and therefore a satellite phone will not be neccesary in most areas. We would recommend buying a mobile sim card at MTC.

Question 13

WHICH COUNTRIES ARE WE ALLOWED TO ENTER WITH OUR RENTAL VEHICLE?

Accepted Answer

You are allowed to travel to the following countries with your rental:
 
- Botswana
- South Africa
- Zimbabwe
- Zambia
- Angola (upon request)
- Mozambique
- Malawi
- Swasiland
- Leshoto

Question 14

WHAT IS THE DIFFERENCE BETWEEN A DOUBLE AND A SINGLE CAB VEHICLE?

Accepted Answer

- Single Cab = 2 people
- Double Cab = 4-5 people

Question 15

DO YOUR TERMS & CONDITIONS APPLY IN OTHER COUNTRIES AS WELL?

Accepted Answer

Yes, our T's & C's apply in all neighboring countries except for Angola, Mozambique, Malawi, Swaziland and Lesotho.

Question 16

HOW IS THE FRIDGE POWERED? IS IT POWERED BY THE CAR BATTERY?

Accepted Answer

The fridge is powered in the following ways:
 
- While driving: The fridge is powered by the car battery. You do not have to worry about the battery dying or if the car is not going to start if you only power the fridge while driving.
- While not driving/camping: The fridge is powered by a long and convenient power cable we supply you to plug into the power source at your campsite. This way you are 100% sure you will have no battery issues while on your adventure.

Question 17

ANY INFORMATION ABOUT MALARIA?

Accepted Answer

Please do not ask us to provide you any recommendations or advice regarding any medical information. Please contact your licensed medical practitioner for more information regarding this.

Question 18

DOES THE ROOFTOP TENT HAVE A MOSQUITO NET?

Accepted Answer

Yes, all our rooftop tents are equipped with a mosquito net.

Question 19

DO YOU HAVE TUTORIAL VIDEOS?

Accepted Answer

Yes! Take a look at our YouTube channel where you can find videos with information about setting up your roof tent, what to expect from us when you arrive at the airport, what to do if you have problems on the road and much more! Click here!(https://www.youtube.com/channel/UCGT-NaWJcE2kc1gNQuUGxdA)

FAQ