FAQ

Frequently asked questions

IS A 4X4 REALLY NECESSARY IN NAMIBIA?


Yes, it is highly recommended to drive a 4x4 vehicle whilst in Namibia. 90% of the roads you drive on are gravel roads. Although you won't use the 4x4 feature on all roads, the 4x4 vehicle will definitely make the journey more comfortable due to the high ground clearance and all-terrain tires that are fitted to the vehicle. Smaller cars tend to have underbody damage every time they drive on a gravel road and this is not covered by any car rental company in Namibia.




WILL ANY MONEY BE BLOCKED ON MY CREDIT CARD?


No, we will not block any money. Upon your arrival at our office, we will deduct the rental amount if it has not been paid upfront. For the Excess Option chosen and all exclusions on the Terms & Conditions, we will only take an imprint of your card for surety. When the car is returned to us without any damage on it, we will give you back your copy of the taken imprint.




IS THE COMPLIMENTARY AIRPORT TRANSFER STILL VALID IF WE ARRIVE A DAY BEFORE THE RENTAL PICK UP DATE OR IF WE LEAVE A DAY AFTER WE RETURN THE VEHICLE?


Yes, we will then transfer you from the airport to your guesthouse (or our guesthouse linked here) and then transfer you to our office on the next day. This is all included in the rental price. Please note that only ONE transfer from the airport to Windhoek and only ONE transfer from Windhoek to the airport is permitted per rental. Also visit our MORE page to see how you'll benefit from renting with us :)




HOW DO I KNOW SOMEONE WILL PICK ME UP AT THE AIRPORT?


Seeing that you send us your arrival details once confirming the booking, we will then immediately schedule your complimentary airport transfer and you do not have to confirm beforehand or email us asking whether or not someone will pick you up at the airport.




WHAT DOES YOUR "BEDDING" INCLUDE?


Our bedding includes one sleeping bag and one pillow.




WHAT IS INCLUDED WITH THE CAMPING EQUIPMENT?


Please take a look at our CAMPING LIST HERE!




WHAT IS THE SPEC'S OF THE DIFFERENT VEHICLES?


Please take a look at our "Vehicle Information" document HERE!




HOW DOES THE VEHICLE COLLECTION PROCESS WORK AND HOW LONG DOES IT USUALLY TAKE?


Our vehicle collection procedure usually take anywhere from 45 - 90 minutes, depending on your experience level as well as the amount of questions you may have. The procedure includes a detailed explanation of the contract, the vehicle and all it's functions (e.g. 4x4) as well as the camping equipment.




HOW LONG DOES IT USUALLY TAKE TO GET FROM THE AIRPORT TO YOUR OFFICE?


It's approximately a 45 minute drive from WDH airport.




WHAT IS THE REQUIREMENTS FOR MY DRIVER'S LICENSE AND DO I NEED AN INTERNATIONAL DRIVER'S LICENSE?


If you're driver's license is in english and has a photo of you on it, you will not require an international's driver's license. If your driver's license does not meet the beforementioned requirements, you will need an international driver's license.




DO I REALLY NEED TO RENT A SATELLITE PHONE?


We would only recommend renting/buying a satellite phone if you are planning on travelling to southern africa's most remote areas. Namibia has approximately 90% cell coverage and has cell coverage on most common touristic and travel routes and therefore a satellite phone will not be neccesary in most areas. We would recommend buying a mobile sim card at MTC.




DOES ALL YOUR VEHICLES HAVE BLUETOOTH?


Unfortunately, not all of our vehicles are equipped with an audio system that has bluetooth. Our newer vehicle models (2016 - 2019) are all equipped with bluetooth. For a detailed look at what is included with our different year models, please take a look at this document.




ARE THERE ANY SIGNIFICANT ADVANTAGES/DISADVANTAGES BETWEEN A DOUBLE AND A SINGLE CAB VEHICLE?


No there are no real significant disadvantages between a double and single cab vehicle. The only thing that you need to consider is that the double cab vehicle has more space (obviously) and makes for a more comfortable ride, even if you are only 2 people, as you can place your luggage on the back seat and make it more convenient to reach it.




WHAT IS THE DIFFERENCE BETWEEN A DOUBLE AND A SINGLE CAB VEHICLE?


- Single Cab = 2 people - Double Cab = 4-5 people




WHICH COUNTRIES ARE WE ALLOWED TO ENTER WITH OUR RENTAL VEHICLE?


You are allowed to travel to the following countries with your rental: - Botswana - South Africa - Zimbabwe - Angola (upon request) - Mozambique - Malawi - Swasiland - Leshoto




DOES YOUR TERMS & CONDITIONS APPLY IN OTHER COUNTRIES AS WELL?


Yes, our T's & C's apply in all neighbouring countries except for Angola.




HOW IS THE FRIDGE POWERED? IS IT POWERED BY THE CAR BATTERY?


The fridge is powered in the following ways: - While driving: The fridge is powered by the car battery. You do not have to worry about the battery dying or if the car is not going to start if you only power the fridge while driving. - While not driving/camping: The fridge is powered by a long and convenient power cable we supply you to plug into the power source at your campsite. This way you are 100% sure you will have no battery issues while on your adventure.




WHAT IS THE SIZE OF THE VEHICLE CANOPY?


Single Cab: Length: 2315mm; Width: 1645mm Double Cab: Length: 1525mm; Width: 1645mm




ANY INFORMATION ABOUT MALARIA?


Please do not ask us to provide you any recommendations or advice regarding any medical information. Please contact your licensed medical practitioner for more information regarding this.




WHAT IS THE MINIMUM AGE TO RENT YOUR VEHICLES?


The Namibian law states that you have to be at least 18 years of age to drive, therefore, in order to rent a vehicle from us, you must be at least 18 years old and you must have had your driver's license for more than one year.




DOES THE ROOFTOP TENT HAVE A MOSQUITO NET?


Yes, all our rooftop tents are equipped with a mosquito net.




WHAT TYRES ARE THE VEHICLES EQUIPPED WITH?


All our vehicles are equipped with high quality tyres which are perfect for driving off-road or for long distances.




DO YOU HAVE TUTORIAL VIDEOS?


Yes! Take a look at our YouTube channel where you can find videos with information about setting up your roof tent, what to expect from us when you arrive at the airport, what to do if you have problems on the road and much more! Click here!




ARE KILOMETERS UNLIMITED?


Yes! All our rentals have unlimited kilometers.





Can't find what you're looking for? Chat with us using our live chat below or message us on Facebook here!

© 2019 by Advanced Car Hire

Designed & Developed by AfriConsulting